Refund policy

RETURN POLICY

1. Beltiva™ currently does not accept returns or exchanges once an order has been delivered. We carefully pack every order to ensure your product reaches you safely.

2. DAMAGED OR INCORRECT PRODUCTS: If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery with clear photos/videos of the product and packaging. Our team will review the issue and assist you with the appropriate resolution.

3. PRODUCT CONCERNS: We understand that sometimes a product may not meet your expectations. If you have any concerns about your Beltiva™ product, please contact us with your order details. We will review your request and determine whether an exception or alternative resolution can be offered.

4. RETURN REQUESTS, IF APPROVED: If a return is approved by Beltiva™, the applicable return shipping or pickup charges may be deducted from the refund amount or communicated to you before the return is processed.

5. CONTACT US: For any return, damage, or product-related concerns, please contact our customer support team with your order number, contact details, and relevant photos/videos so we can assist you as quickly as possible.